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Note: Remember to use the white Information Key on the Front Panel to gain access to additional, important details about the current display message, such as jam clearing instructions and Supply's re-ordering information.

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Jam Prevention Tips

• Use only the recommended types of paper, transparencies, and labels. For more information see all about paper and media. If you are unable to print because of continuous jamming open the Related items: Paper Tips at the bottom of the page to see the document on your monitor.
• Use clean, undamaged paper.
• Load paper from a newly-opened package.
• Don't add paper above the tray's fill line.
• If paper is still jamming, flip the paper over in the paper tray.

Jam at Tray 1 (MPT)

1. Remove the jammed paper from the Multi-Purpose Tray.

2. Use the latch on the front of the printer to open Front Cover A.

3. Remove any jammed paper.

4. Close Front Cover A.

5. Open the Multi-Purpose Tray and load the paper. Do not load paper above the fill line. Make sure that the guides are set flush against the paper. Make sure that the paper is clean and not stuck together.

See the Related items:
Requires Acrobat Reader^TM